FAQ
Frequently Asked Questions
Answers to the questions facility managers, contractors, and property managers ask most often about Maddox services, pricing, scheduling, and methods. For anything not covered here, call or send a message and the owner will respond directly.
Services
What services does Maddox Surface provide?
Machine floor scrubbing for warehouses, industrial shops, gyms, retail stores, churches, schools, and new construction, as one-time deep cleans or standing programs; and driveway and jobsite stain removal for contractors and property managers. Janitorial for offices, restrooms, and break rooms is available as an add-on to a floor-maintenance program.
What floor types do you clean?
Bare, sealed, densified, and polished concrete; epoxy and urethane coatings; VCT; quarry and ceramic tile; and rubber gym flooring. Pads and chemistry are matched to the surface. Sealed hardwood courts and carpet are not machine-scrubbed.
Do you strip and wax floors?
No. Maddox deep-scrubs finished VCT, which restores a dirty finish without removing it. Stripping and re-coating is a separate service that Maddox does not currently provide. If a floor needs it, that is identified with photos before quoting.
What is the difference between machine scrubbing and mopping?
A mop applies water and leaves most of it, and the soil in it, on the floor. Machine scrubbing recovers the dirty water and the soil with it, so the floor is left clean and dry within minutes. The scrubber and mop guide covers the details.
Do you clean the whole building or only floors?
Floor scrubbing is the core service. For warehouse and industrial accounts on a floor-maintenance program, janitorial for offices, restrooms, and break rooms can be added under the same scope and invoice. Full post-construction cleaning of windows, fixtures, and surfaces is outside the scope; Maddox handles the floors, can haul off the construction debris on the same visit, and coordinates with the cleaning crew.
Pricing and quotes
How much does commercial floor scrubbing cost?
Floor scrubbing is quoted per job from a $500 minimum visit rather than at a published per-square-foot rate, because floors of the same size vary widely in condition. The price depends on square footage, the proportion of open versus racked or furnished floor, soil load, whether the floor has been machine-scrubbed before, and the service frequency. Recurring programs are priced below one-time deep scrubs. See the pricing page.
How quickly is a quote returned?
Within one business day for most jobs. Square footage, floor type, and a photo are usually sufficient to quote without a visit; occupied buildings and heavily soiled floors are walked before the quote is finalized.
Is the quote the final price?
Yes. The quote is a single figure that includes chemistry, pads, and after-hours scheduling. If the walkthrough identifies a condition that changes the scope, it is discussed before work begins.
Is there a surcharge for nights or weekends?
No. Nights, weekends, and between-shift windows are standard scheduling.
How is payment handled?
Cash, card, check, or ACH on completion for one-time jobs, and monthly invoicing for programs and janitorial. Net-30 terms are available for established contractor and property-management accounts.
Scheduling and the job
Do you work nights and weekends?
Yes. Most floor work is performed when the floor is clear: after close, between shifts, overnight, or on weekends.
Do we have to shut down while the floor is scrubbed?
Usually not. A warehouse floor can be scrubbed in sections while you operate, and the scrubbed surface is drivable within minutes. Retail and gym floors are done after close. Full-floor deep scrubs in busy facilities are usually scheduled overnight or on a weekend.
How long does a job take?
It depends on size, soil load, and obstructions. A 20,000 sq ft open warehouse is typically a half-day visit, a 100,000 sq ft shell one to two days, and a gym or retail floor one to two hours after close. The quote includes the planned duration.
What is required from the facility?
Access, a water source, a sanitary drain for the recovery water, and clear lanes in the sections agreed on. Maddox provides the equipment, chemistry, pads, and operator.
Where does the dirty water go?
It is recovered from the floor and disposed of to a sanitary drain, mop sink, or oil-water separator on site. Nothing is discharged to a storm drain or outdoors. The drain is identified at the walkthrough, and site wastewater rules are followed.
Are before-and-after photos provided?
Yes, on every job, along with a note on slab condition covering dusting, sealer wear, standing oil, or joint damage.
Methods and equipment
What equipment is used?
Maddox uses its own commercial auto scrubbers on open warehouse space and smaller rooms alike, and edge work along walls and fixtures is included.
What cleaning chemistry is used?
Professional products selected for the soil and the surface: a cleaner-degreaser for general dust and grime, a tire-mark cleaner for forklift lanes, heavy-duty degreasers for shop floors, and neutral-pH cleaners for polished, finished, and coated floors. Safety data sheets are available on request.
Will an auto scrubber damage polished concrete, epoxy, or VCT finish?
Not when it is run correctly; those surfaces are designed to be machine-cleaned. Pads and chemistry are matched to the surface, so polished, finished, and coated floors are cleaned without dulling or etching.
Can forklift tire marks be removed?
Most of them. On sealed, densified, or polished concrete, rubber transfer sits on the surface and is removed with a tire-mark cleaner and a machine scrub. On unsealed concrete, marks embedded in the pores lighten substantially but may not disappear on the first pass. The tire-mark guide explains why.
Company
Who is behind Maddox Surface?
Maddox was founded by Brandon Maddox, a U.S. military veteran with a background in the janitorial supply industry. He quotes the work, sets the standard each job is performed to, and remains the point of escalation for every account.
Where is Maddox based, and where do you work?
Maddox is based in Northwest Houston (ZIP 77070) and serves all of Greater Houston. See the service areas for details by city.
Other questions
Call or text with anything not covered here, or include the question with a quote request.